Refund policy

Refund & Replacement Policy

At The Desi Luxe, we ensure that every product is carefully inspected and packed before dispatch.

Refunds / Replacements Are Applicable Only If

  • A wrong product is delivered, or

  • A damaged product is received

Mandatory Conditions (Very Important)

To be eligible for a refund or replacement:

  • An opening/unboxing video is mandatory and must be recorded from the moment the package is sealed until it is fully opened

  • The video should be clear, unedited, and continuous

  • The issue must be reported within 24 hours of delivery

  • The product must be unused, unwashed, and in original condition with all tags intact

How to Raise a Request

Please contact us within 24 hours of receiving the product with:

  • Order ID

  • Clear images of the issue

  • Mandatory opening/unboxing video

📩 Email: support@thedesiluxe.com
📱 WhatsApp: +91 9834032899

Resolution Process

  • After verification, we will offer a replacement or refund, subject to approval

  • Refunds (if approved) will be processed to the original mode of payment within 7–10 business days

Non-Refundable / Non-Return Items

  • No refunds or exchanges for size issues, color variation, or personal preference

  • Minor color differences due to lighting or screen resolution are not considered defects

  • Customized or stitched products are non-refundable

Important Notice

  • Claims without a valid opening/unboxing video will not be accepted

  • The Desi Luxe reserves the right to approve or reject any request after verification